There are no surprises in this list, which is the point. Knowing the order things happen in — and how long the parts before the building work take — is most of what makes a project feel under control.
A phone call or a form. We're establishing what you're planning, roughly when, and whether we're the right firm for it. If we're not, we'll say so.
We walk the property with you, take levels and photographs, and look at the things that decide feasibility — head height, structure, services, access, ground conditions. No charge, and no obligation on either side.
An itemised quote against a defined scope, not a headline figure. Where a cost genuinely can't be fixed yet it's shown as a provisional sum and flagged, rather than buried in a rate.
Structural calculations, drawings and specification. We work to your architect's information if you have one, or bring in engineers and designers we trust if you don't.
Planning or listed building consent where needed, Building Regulations application, and party wall notices. This is the stage most often underestimated — on a constrained site it can take longer than the build.
A dated programme, licences for scaffold and skips, protection to the parts of the house we're not touching, and a start date you can plan around.
Enabling works, temporary support, structural alterations and fabric repairs. The messiest phase, and the one that governs everything after it.
Heating, electrical and plumbing routes set out together, installed, then inspected before anything is closed up.
Plaster, joinery, kitchens, bathrooms, decoration and flooring, sequenced to protect the finishes already installed.
Systems commissioned and demonstrated, certificates issued, snagging closed out against a written schedule, and the handover pack with everything you'll need when you come to sell.
A defined period during which anything failing through our workmanship is put right at no cost — set out in writing before work starts, not implied afterwards.
Projects are paid in stages against work completed, set out in the contract before anything starts. We don't ask for large payments in advance of work, and we don't leave a disproportionate final payment hanging over handover.
Variations — anything that changes the agreed scope — are priced and agreed in writing before they're carried out. On a refurbishment there will be some, because opening up an old building reveals things no survey could have seen. What there won't be is a final account with items on it you're seeing for the first time.
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