Heating failures, leaks, electrical faults and water ingress. A priority response for clients whose properties we look after, from engineers who already know the building.
This is a priority response for clients on a maintenance agreement and for properties we have refurbished — not a general 24-hour call-out service. We'd rather be straight about that than have someone in difficulty ring a number that was never going to answer.
The reason we run it that way is that the value is in the knowledge. When an engineer already holds the circuit schedule, knows where the manifold sits and has photographs of the first fix, a fault that would otherwise take half a day to trace takes an hour. That only works for buildings we know.
If you're not currently a client and you have an emergency, call your gas supplier's emergency line for a gas leak, your water company for a mains burst, or a 24-hour emergency service. If you'd like to put your property on a maintenance agreement, we're glad to talk.
Not for the general public. We hold priority response commitments for clients on a maintenance agreement and for properties we've refurbished. If you're not a client, a national emergency service will get to you faster than we can, and we'd rather say so.
Call the National Gas Emergency Service on 0800 111 999 straight away — before you call us. Turn the supply off at the meter if you can do so safely, open windows, and don't operate electrical switches or naked flames. That line is staffed 24 hours and is the right first call.
It starts with a survey and a condition report on the property, after which we can put a planned maintenance agreement in place that includes priority response. Get in touch and we'll arrange the visit.
Answer a few quick questions and the team will be in touch shortly.
